Refund policy
Everything we make is baked fresh to order at our bakery in Clondalkin, Dublin. Because our products are perishable food, we can't accept returns. But if something isn't right with your order, we'll always make it right.
Something wrong with your order?
If your order is damaged, incorrect or missing an item, please contact us within 24 hours of collection with your order number and a photo of the product. We'll offer a replacement or a full refund for the affected item.
Changing or cancelling an order
- If you need to change or cancel an order, please contact us as soon as possible. We'll do our best to help, but changes and cancellations aren't guaranteed. If we haven't started preparing your order yet, we may be able to change it or refund you.
- Personalised and custom products (for example, photo cakes or cakes with an inscription) can't be cancelled once the order is placed.
- Orders that aren't collected on the chosen date can't be refunded, because the products are already baked.
Refunds
Approved refunds go back to your original payment method within 5–10 business days.
Your statutory rights
Under Irish and EU consumer law, the 14-day cancellation right doesn't apply to perishable goods or to goods made to your personal specification. This policy doesn't affect your other statutory rights.
Allergens
Please check the allergen information on each product page before ordering. We can't offer refunds for products that were made correctly to the order but turned out to be unsuitable because of allergies or dietary needs.
Contact us
Email: shop@thehappyfamilybakery.com
Phone: +353 86 142 7042